Bangko Sentral eyes artificial intelligence to handle consumer complaints | ABS-CBN
ADVERTISEMENT
Welcome, Kapamilya! We use cookies to improve your browsing experience. Continuing to use this site means you agree to our use of cookies. Tell me more!
Bangko Sentral eyes artificial intelligence to handle consumer complaints
Bangko Sentral eyes artificial intelligence to handle consumer complaints
ABS-CBN News
Published Jul 27, 2017 09:14 PM PHT
MANILA - The Bangko Sentral ng Pilipinas (BSP) said Thursday that it is looking to use artificial intelligence "chatbots" to collate consumer complaints filed before them.
MANILA - The Bangko Sentral ng Pilipinas (BSP) said Thursday that it is looking to use artificial intelligence "chatbots" to collate consumer complaints filed before them.
"We are getting all kinds of unstructured data by way of complaints. It is very hard to evaluate unstructured data so here we are using chatbots or artificial intelligence," said BSP Governor Nestor Espenilla.
He said the system would also help the BSP spot potential problems and develop solutions.
"What we hope to do is from the mass of data, there has to be a way of evaluating unstructured data to give us indications of problems that are arising," he said.
"We are getting all kinds of unstructured data by way of complaints. It is very hard to evaluate unstructured data so here we are using chatbots or artificial intelligence," said BSP Governor Nestor Espenilla.
He said the system would also help the BSP spot potential problems and develop solutions.
"What we hope to do is from the mass of data, there has to be a way of evaluating unstructured data to give us indications of problems that are arising," he said.
The BSP hopes to complete pilot testing the chatbots within the year.
The BSP hopes to complete pilot testing the chatbots within the year.
ADVERTISEMENT
ADVERTISEMENT
