MANILA (UPDATED) — Flight operations at the Ninoy Aquino International Airport for airlines affected by the global IT outage on Friday are normalizing, Manila International Airport Authority General Manager Eric Ines said Saturday, adding some airlines are already conducting recovery flights for passengers stranded by flight delays and cancellations.

Speaking to Teleradyo Serbisyo, Ines said flight operations are "normal so far" for Cebu Pacific and Air Asia, which were affected by the outage from Friday afternoon.

He said, though, that passengers should verify the status of their scheduled flights before heading to NAIA.

"Siguraduhin lang nila na hindi [na] cancelled 'yung flight nila. Hintayin na lang nila yung advisory sa kanila bago sila pumunta ng airport. Mas maganda yun kesa magtambakan doon tapos magiging magulo na naman yung sistema doon nila," he said.

(They should check that their flights have not been cancelled. They can wait for advisories from the airlines before they head to the airport. That would be better than going to the airport and finding out out belatedly that there have been changes.)

He said that the airlines should inform passengers on flight status, including flight numbers, scheduled departure times and when they have to be at the airport. 

READ: Travelers stranded at NAIA by global IT outage get assistance

"Kami binabantayan din namin… Bukas naman yung runway, wala tayong problema diyan. 'Yung sistema lang ng check-in ang nagka-problema," Ines said, adding airlines use different online systems for their check-in processes.

(We are also monitoring this. The runway is open and there is no problem there, it was really just the check-in system that had a problem.)

Ines, a former airline executive, also advised passengers to be patient with ground staff who are handling the check-in procedures.

He said that frustration with delays is understandable but added "kawawa din naman yung mga check-in agents ng airlines."

(The check-in agents are also having a hard time.)

AIRASIA CANCELS 6 FLIGHTS ON SATURDAY

AirAsia has had to cancel six flights on Saturday morning when its check-in system went down again after being restored on Friday night, a spokesperson said Sunday afternoon.

Airline spokesperson Steve Dailisan said on ANC's "Dateline" that AirAsia has had to cancel its early morning flights between Manila and Cebu, Manila and Iloilo City, and Manila and Caticlan but that it is working to get passengers on their scheduled flights.

He also advised AirAsia passengers not to "proceed to the airport today and that they make the necessary arrangements on their flights once the AirAsia app is already up and running today."

He said that this is to prevent overcrowding at NAIA, where check-in and boarding procedures for AirAsia flights are being done manually.

While its app is down, AirAsia will be communicating with passengers by email, Dailisan also said.

He also assured clients that the global IT outage "is not a form of cyberattack and no information has been breached."

In the meantime, he said, airline personnel are working to minimize the inconvenience caused by the system outage.

"Our staff are also a little bit exhausted, but they have a very high morale," he said as he called for patience from passengers.

"We want to serve you and we want to make sure we wan’t to get you on your flight today."

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