Filipino IT-BPM workers. Photo courtesy of  IT and Business Process Association of the Philippines/Handout

IT-BPM workers

Benise Balaoing

ABS-CBN News

<div><span data-teams="true" id="isPasted"><span dir="ltr"></span></span></div><div><span class="fr-img-caption fr-fic fr-dib" style="width:950px"><span class="fr-img-wrap"><img src="https://od2-image-api.abs-cbn.com/prod/editorImage/1727926720415IT-BPM-workers-03102024.jpg" style="width:950px" class="fr-fic fr-dib" alt="Filipino IT-BPM workers. Photo courtesy of  IT and Business Process Association of the Philippines/Handout"/><span class="fr-inner" style="text-align:left">Filipino IT-BPM workers. <em>Photo courtesy of  IT and Business Process Association of the Philippines/Handout</em></span></span></span></div><div><br/></div><p>MANILA - The Philippine IT-BPM industry needs more workers who have advanced skills in artificial intelligence, data analytics and programming, the head of an industry group said on Wednesday. </p><p>At the 16th International IT-BPM Summit, IT and Business Process Association of the Philippines (IBPAP) President Jack Madrid said the industry is already expecting to have 1.82 million employees by the end of the year. </p><p>But to further grow, the industry needs to draw in talents with more advanced skills in AI, big data and programming.</p><p>To this end, Madrid said they are working with more universities and the Department of Education (DepEd) to bridge the skills gap.</p><p>The executive said IBPAP is discussing with DepEd the possibility of more immersion for hours for students in the IT-BPM sector, teaching coding in high school, and donating some 10,000 personal computers to schools to bridge the digital skills gap.</p><p>Fred Ayala, the president of the Yuchengco-Ayala education partnership iPeople, said government can come up with a National Education and Workforce Development Plan—just like what Vietnam has done— to equip students with the skills the IT-BPM sector needs.</p><div><span class="fr-video fr-deletable fr-fvc fr-dvb fr-draggable" contenteditable="false" draggable="true"><iframe width="640" height="360" src="https://www.youtube.com/embed/9Vh3scNfN38?&amp;wmode=opaque&amp;rel=0" frameBorder="0" allowfullscreen="" class="fr-draggable"></iframe></span><br/></div><p>“They (Vietnam) have been very, very disciplined in creating a National Education and Workforce Development Plan, saying which industries they want to win in, and then working backwards.” </p><p>“Therefore, ‘here are the learning outcomes, here are the employability outcomes,’ and then very clear division of labor between the ministries and great accountability,” he explained.</p><p>He also suggested that government come up with an upskilling fund that will allow companies to reskill their workers. </p><p>He also noted that schools can make use of massive open online courses offered by education platforms like Khan Academy and Coursera to help students improve their skills in using AI. </p><p>But Fleurette Navarro, chief people officer of outsourcing firm iQor, also noted that the industry needs more agents with leadership skills. </p><p>“When you hire more agents, need more supervisors and more managers. Guess what? That is also a problem, right?” she said. </p><p>“So every single company right now will put their own program in place, and it’s typically a combination of technology as well as human educators or mentors just to educate on leadership skills.”</p><p>Navarro said schools should also enhance their students’ work ethic. </p><p>“Start English early. Start English early. And just the other thing is the same thing that I said earlier: start the behavioral process early, because we have very, you know, good agents that the work ethic is really not there.”</p><div><br/></div><div><br/></div>

<p>The Philippine IT-BPM industry needs more workers who have advanced skills in artificial intelligence, data analytics and programming.</p>

The Philippine IT-BPM industry needs more workers who have advanced skills in artificial intelligence, data analytics and programming.

AI skills, data analytics 'talent gap' among top concerns of IT-BPM sector: industry group | ABS-CBN

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AI skills, data analytics 'talent gap' among top concerns of IT-BPM sector: industry group

AI skills, data analytics 'talent gap' among top concerns of IT-BPM sector: industry group

Benise Balaoing,

ABS-CBN News

Published Oct 03, 2024 11:39 AM PHT

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