MANILA - GrabFood users who do not show up to claim their orders will soon face account penalties amid outcry on social media over unclaimed orders, the app said Wednesday.

GrabFood allows a user to order food from its partner merchants. The rider usually pays for the order first and is eventually reimbursed by the client upon delivery.

In a statement, GrabFood clarified that it does not allow order cancellations and that viral posts of unclaimed orders are no-show incidents.

It urged customers to use the food delivery service responsibly by ensuring that their orders are correct before placing them and keeping in touch with their GrabFood rider.

• 'Use GrabFood responsibly': App warns of penalties to those who cancel orders

"Grab continues to tighten its policies and customers with excessive no-show will soon face account penalties, including possible account suspension," it said.

• Parusa sa di nagke-claim ng GrabFood order pag-aaralan